- Do I need to register to place an order?
- I’ve placed an order and I can’t log in to My Account
- How do I register?
- What are the benefits to registering?
- Do you retain personal information?
- How do I change My Profile information?
- I forgot my password, what do I do?
Do I need to register to place an order?
No. Harriet Carter will never require you to register with our website in order to complete an order. You will reach a page after you click the “checkout” button that will provide three ways to check out:
- AS A GUEST. No registration is necessary. You will still receive a thank you confirmation and an email confirmation. You will still be able to track your order online after it has shipped.
- AS A REGISTERED USER. If you are already a registered user of HarrietCarter.com, you will be given the option to log in. Now your billing/shipping information will be automatically populated at checkout.
- REQUEST TO REGISTER. If you are not a registered user at the time of checkout, we will provide you with an opportunity to register. What are the benefits of registration? Click the Benefits link above.
I’ve placed an order and I can’t log in to My Account
Placing an order on HarrietCarter.com does not automatically set up an online account for you. You must set up an account from the My Account page on the site.
How do I register?
On the top of every page, you will find a link called “My Account”. Click the link and fill in the requested information using your email address as your username. Please use the same email address that you will be entering on your orders on HarrietCarter.com. Follow the instructions and fill out your billing address, shipping addresses, email contacts.
What are the benefits to registering?
Registering with HarrietCarter.com provides mainly the benefit of convenience. Once you complete the registration process, your checkout will be faster and more accurate. You will have access to an Online Address List with nicknames. All you have to do is identify to whom you want to have the order shipped (someone you have already saved in your address book) and the checkout forms will automatically fill in your billing and shipping addresses – no misspellings, no accidentally transposed numbers.
No one in the address book will receive promotional emails – unless they request it. We do not sell or rent the names that appear in the address books. We do not even put the people in your address book on our catalog mailing list unless they request it.
Another benefit is the Wish List. You can opt to store item photos and descriptions in your account, email them to friends, and, if you check the box to keep track of purchases, you can even keep track if anyone bought anything from your wish list!
You can easily manage your Account Information and change your mailing address, email address, opt in and out of receiving promotional emails.
To make emailing a product to a friend easier, you can also save multiple email addresses in your Contacts. Again, we do not share this information with anyone, and we will not send these contacts promotional emails unless they also register and opt in to our program.
Most importantly, Order History in My Account allows you to view orders you have placed in the past, as well as track your current orders.
Do you retain personal information?
If you create an account with HarrietCarter.com, we retain your name, address, email address. We also retain the names and addresses of the people you add to your address book. We retain copies of your orders on our database indefinitely. This is normal for an eCommerce site of the size and volume of HarrietCarter.com.
ALL of your personal information is treated with the greatest amount of security.
How do I change My Profile information?
Log into My Account with the username and password you created the account with. Click on Account Information and change whatever information is no longer accurate. The site will remember your old email address, so you can still view past orders.
I forgot my password, what do I do?
It's easy! Your user name is the email address you gave us when you signed up for My Account. If you've forgotten your password, click on the Forgot your Password? link on the My Account Log In page and we will email your password to the address you gave us for your user name.