How do I return an item?
Our return policy is a "money back if not delighted with your purchase" guarantee. When returning merchandise to us please follow the steps below:
1. Fill out the return form located on the reverse side of the packing list that accompanied your merchandise. If you do not have the merchandise return form, just include a note with:
a. Your name and address
b. The items being returned
c. The reason for the return
2. Tell us if you want your money back or a replacement of the same item - tell us the new size, color or other details we may need
3. Place the item to be returned, original packing materials and any shipping papers in the original shipping carton. If the original shipping carton is no longer available a different box is acceptable.
4. Return merchandise by regular Parcel Post to the address below.
Return Dept. (ORDER NUMBER)
425 Stump Road
North Wales, PA 19455
IMPORTANT: Don't forget to put your ORDER NUMBER after "Return Dept." on the mailing address. If the ORDER NUMBER is not part of the mailing address your package will be refused and returned to you.
I received an incorrect item with my order, what do I do?
Please call Customer Service at 1-800-230-3833 and let the representative know which item was shipped incorrectly. You will receive instructions on how to return the incorrect item, and when you can expect to receive the one you ordered.